04/10/2017 – Complaints Handling Half Day Training Course (St Helens)
- 10th August 2017
- David Smith
- Uncategorised
- 0 Comments
Complaints Handling half day training course
https://www.sthelenschamber.com/events/476229-handling-complaints
Date: Wednesday 4th October 2017
Time: 09:30 – 13:00
Where: St Helens Chamber, Salisbury Street, Off Chalon Way, St Helens, Merseyside, WA10 1FY
Description
Is there ever anything positive to say about Complaints? Definitely!
Complaints are often passed from pillar to post within organisations and often not really taken seriously. However, there is so much that can be learned from them. Service improvements, staff development and customer experience to name just a few areas that can benefit from managing them well. We needn’t be afraid of complaints at all. It’s how we handle them and what we learn from them that is really important.
By the end of this programme participants will have:
- An understanding of where complaints fit in to the wider customer service experience
- An understanding of what procedures and processes should be put in to manage their own complaints
- Experience of discussing sample case studies based on real life situations
- Ideas of how they can practically apply what has been learned into their working environment
Chamber Members: £58.80
Non-members: £118.80
‘Skills for Growth’ funding is available for this seminar, which can highly subsidise the cost of the seminar for SME businesses. For more information please contact the Workforce Development Team on 01744 742333
For further details and booking arrangements, please visit:
https://www.sthelenschamber.com/events/476229-handling-complaints
Course presented by DJS Management Solutions Limited