About Us

David Smith hails originally from near Liverpool, UK but has worked professionally in England, Scotland & Wales in the public and partnership sectors since 1989. He supports organisations, businesses and individuals. He is a Fellow of the Institute of Leadership & Management, a Chartered Member of CILIP (The Chartered Institute of Library & Information Professionals) and a Member of the Information & Records Management Society. He is active professionally at a UK level.

David is very experienced in managing corporate reception services, compliments, corporate complaints, customer services, information governance, libraries, copyright, legal deposit, corporate office support services, print management, projects, partnerships and liaison with Community & Town Councils. He has professional qualifications in Management, Project Management, Information & Library Management, Training and Coaching / Mentoring.

David’s key strengths are:

• High level of management skills (people, performance reviews, facilities, finance, projects, PR, critical thinking)
• Ability to be flexible and adapt to differing organizational needs, using a variety of management styles to achieve targets through a team approach
• Excellent communicator (including Welsh as second language) with experience of managing, leading and motivating diverse and distributed teams. Good recording skills and attention to detail
• Strong advocate of a customer centred approach in all sectors
• Self-motivated and good at motivating others to think differently / outside the box to become more ambitious, efficient and cost saving
• Good negotiator and well used to dealing with management at all levels, Elected Members and public customers. Always seek a win/win solution wherever possible.
• Ability to build rapport and trust with different types of agencies including central / local government, community & town councils, voluntary and private sector companies
• Ability to remain calm in stressful situations, including leading through periods of organizational change in a very emotionally intelligent manner
• Passionate believer in training / lifelong learning for development of self and others

David believes that:

• You should receive the very best service he can possibly deliver
• You have the potential to develop yourself further
• You can think more broadly than you have been encouraged to do so
• You have the right to a listening ear, and to be heard / understood
• You are of equal worth as a human being to everyone else
• We often see ourselves differently to how others do
• You are loved and valued for who you are rather than who others want you to be
• No decision you will ever face is too difficult to think and work through
• Your time is precious and not to be wasted
• There is a good side to everyone
• Many people benefit from help when thinking through major decisions
• Every long journey begins with the first step, and that our life journey has many twists and turns
• Many of us judge ourselves more harshly than we judge others
• Personal information about you should be kept confidential