Need to arrange training in the workplace? Don’t have time to do it yourself?
Your staff are your most important asset and feel a lot more valued when you invest in them to keep them up to date or develop new skills. Staff that feel they are being developed are likely to be more loyal, will bring stability / consistency, be more highly skilled and less likely to leave the organisation prematurely.
David is a qualified trainer and has considerable experience of training development / delivery in the workplace. He is well used to adapting his training to his target audience in order to achieve objectives in an efficient and effective manner – whether it be with a group of staff, or on a one-to-one basis to give that little bit of extra support to bring someone up to speed.
David can develop and deliver training in the following areas:
Management training, including:
Group work, Setting and prioritising goals, communication, effective meetings, planning tools, decision making, leadership skills, embracing change, developing self, management styles, interviewing, networking, teamwork, ethics and values, coaching and mentoring, dealing with difficult situations, positive thinking, resilience, living with uncertainty and risk, changing habits, performance measurement, project management, diversity in the workforce (eg age, lgbt, religion etc)
Information Management training, including:
Data Protection, Freedom of Information, Information law, Records Management, Library Management, Copyright.
Customer Service training, including:
Procedures, policies, training, coaching / mentoring, professional standards / bodies, performance measurement, compliments and complaints management, customer research / information, project management
Contact David on a no obligation discussion to discuss your training needs, what is right for you and your organisation, and the different options there may be to achieve your goals
“Thank you for a most interesting and enjoyable training session. I could have listened to you for a lot longer. You have a good voice for training delivery, and made what is quite a dry topic really interesting. I wish you every success for the future” (JLJ, North Wales)
